Terms & Conditions

Last updated: January 2025

These terms and conditions ("Terms") govern your use of coaching services provided by Relaunch with Sarah ("we", "us", "the Coach", or "Sarah"). By booking or purchasing any of our services, you ("the Client") agree to be bound by these Terms.

1. Nature of Coaching Services

By engaging our services, you acknowledge and agree that:

• Coaching is a professional partnership designed to help you clarify goals, identify obstacles, and create actionable plans for your future.
• Coaching is not therapy, counselling, psychotherapy, or medical treatment. It is not intended to diagnose, treat, or cure any mental health or medical conditions.
• The Coach is not acting as a mental health professional, medical practitioner, financial adviser, or legal adviser.
• Coaching is currently an unregulated industry in the UK. The Coach is not licensed by any UK regulatory body.
• You are fully responsible for your own wellbeing, choices, decisions, and actions during and after coaching sessions.
• If you are experiencing mental health difficulties, you should seek support from a qualified mental health professional.

2. The Burnout to Business Programme

The "Burnout to Business" programme is a 12-week coaching programme. The following terms apply specifically to this programme:

3. Discovery Calls & Individual Sessions

Free discovery calls are offered to help you determine whether our services are right for you. These calls are not coaching sessions and carry no obligation.

For any paid individual coaching sessions outside of the Burnout to Business programme, payment is required in advance of each session.

4. Session Cancellations & Rescheduling

We understand that life happens. However, to respect both our time, we require:

• A minimum of 24 hours' notice to reschedule or cancel any coaching session.
• Sessions cancelled with less than 24 hours' notice may be forfeited without refund or rescheduling.
• Repeated cancellations or no-shows may result in termination of the coaching relationship.

5. Client Responsibilities

To get the most from your coaching experience, you agree to:

• Attend scheduled sessions on time and prepared to engage fully
• Communicate honestly and openly with your Coach
• Complete any agreed actions or tasks between sessions
• Take responsibility for your own decisions and results
• Notify the Coach of any changes to your contact details

6. Confidentiality

We take confidentiality seriously:

• The content of your coaching sessions will be kept confidential.
• We will not share your personal information with third parties without your consent, except where required by law.
• Confidentiality may be broken if there is a risk of harm to yourself or others, or if required by law.

7. Recording of Sessions

We may record coaching calls for quality assurance, training purposes, or to provide you with a recording for your own reference. By engaging our services, you consent to this recording. If you do not wish to be recorded, please inform us before your session.

8. Testimonials & Case Studies

We may use anonymised testimonials, feedback, or case studies from our coaching work for marketing and promotional purposes. Your identity will be protected unless you provide explicit written consent to be identified.

If you do not wish for your anonymised feedback to be used, please notify us in writing at sarah@relaunchwithsarah.com.

9. Intellectual Property

All materials, resources, frameworks, worksheets, and content provided during coaching (including but not limited to The Freedom Framework and Burnout to Business programme materials) are the intellectual property of Relaunch with Sarah.

You may use these materials for your own personal development. You may not reproduce, distribute, sell, or share these materials with third parties without prior written consent.

10. Limitation of Liability

The Coach will endeavour to support you in achieving your goals. However:

• The Coach cannot guarantee specific outcomes or results. Your success depends on many factors, including your own effort and commitment.
• The Coach shall not be liable for any loss or damage (whether financial, emotional, or otherwise) arising from your participation in coaching or your decisions made as a result of coaching.
• You acknowledge that you are solely responsible for your own actions, decisions, and their consequences.

11. Termination

The Coach reserves the right to terminate the coaching relationship at any time if:

• The Client behaves inappropriately or disrespectfully
• The Coach believes the Client would benefit more from professional support outside the scope of coaching (e.g., therapy or medical care)
• There is a conflict of interest
• The Client repeatedly fails to attend or engage with sessions

In such cases, reasonable notice will be given where practicable, and any unused prepaid sessions may be refunded at the Coach's discretion.

12. Force Majeure

The Coach shall not be liable for any failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to illness, bereavement, natural disasters, or technical failures.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. For clients on ongoing programmes, any material changes will be communicated directly.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the coaching relationship shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Entire Agreement

These Terms, together with any programme-specific declaration you sign, constitute the entire agreement between you and the Coach. Any variations must be agreed in writing.