Terms & Conditions

Last updated: May 2026

These terms and conditions ("Terms") govern your use of coaching services provided by Relaunch with Sarah ("we", "us", "the Coach", or "Sarah"). By booking or purchasing any of our services, you ("the Client") agree to be bound by these Terms.

1. Nature of Coaching Services

By engaging our services, you acknowledge and agree that:

• Coaching is a professional partnership designed to help you clarify goals, identify obstacles, and create actionable plans for your future.
• Coaching is not therapy, counselling, psychotherapy, or medical treatment. It is not intended to diagnose, treat, or cure any mental health or medical conditions.
• The Coach is not acting as a mental health professional, medical practitioner, financial adviser, or legal adviser.
• Coaching is currently an unregulated industry in the UK. The Coach is not licensed by any UK regulatory body.
• You are fully responsible for your own wellbeing, choices, decisions, and actions during and after coaching sessions.
• If you are experiencing mental health difficulties, you should seek support from a qualified mental health professional.

2. Digital Downloads

Digital downloads are one-off digital products that you download and keep (for example, PDF guides, worksheets, and ebooks). The following terms apply:

• No refunds. By purchasing a digital download, you expressly acknowledge that you are receiving digital content immediately upon payment and that you waive your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once payment has been received, no refunds will be offered.
• Personal use only. Digital downloads are licensed to you for personal, non-commercial use. You may not reproduce, distribute, sell, sub-licence, or share content with any third party.
• No obligation to provide updates. You receive the version of the product available at the time of your purchase. We are not obliged to provide updated versions, additional content, or revisions after purchase.
• Delivery. After payment, you will receive an immediate download link by email. Please save your copy promptly; replacement download links are provided at our discretion.

3. Online Courses

Online courses are self-paced programmes you access via our digital hosting platform (for example, multi-module video programmes with accompanying materials). The following terms apply:

• No refunds. By purchasing an online course, you expressly acknowledge that you are receiving access to digital content immediately upon payment and that you waive your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once payment has been received, no refunds will be offered.
• Personal use only. Online courses are licensed to you for personal, non-commercial use. You may not reproduce, distribute, sell, sub-licence, or share course content with any third party.
• No obligation to provide updates. You receive the version of the course available at the time of your purchase. We are not obliged to provide updated versions, additional content, or revisions after purchase.
• Delivery. After payment, you will receive login credentials by email to access the course via our hosting platform. Your login is personal and non-transferable. You agree not to share your login credentials with any other person.
• Access duration. You will retain access to the course for as long as we continue to offer it. If we discontinue a course, we will provide reasonable notice and, where practicable, an opportunity to download materials for personal reference.
• Platform availability. Online courses are hosted on a third-party platform. While we strive to ensure continuous availability, occasional downtime, maintenance windows, or service disruptions may occur. We are not liable for such interruptions and will work to restore access as soon as is reasonably practicable.

4. 1:1 Coaching Services

Our 1:1 coaching services are mentorship arrangements involving regular coaching calls with the Coach over a defined period. The specific programme structure (duration, call frequency, inclusions, and fee) will be confirmed at the time of booking.

5. Clarity Calls & Individual Sessions

Clarity Calls are paid 1:1 sessions designed to help you decide which of our services is the best fit for you. They are not coaching sessions. The following terms apply:

• Booking fee. The Clarity Call fee is payable at the time of booking and will be confirmed at that point.
• Pre-call questions. Before your Clarity Call, you will be asked to complete a short set of questions so we can get to know you better and make the most of our time together.
• Credit toward future purchases. If, following your Clarity Call, you choose to purchase one of our online courses or 1:1 coaching services within 30 days, the Clarity Call fee will be credited against the price of that purchase.
• Non-refundable. The Clarity Call fee is non-refundable, except where required by applicable consumer law.
• Rescheduling. Rescheduling is permitted with at least 24 hours' notice; calls missed or cancelled with less than 24 hours' notice may be forfeited without refund.
• If we cancel. If we need to cancel a Clarity Call from our end, you will be offered a free reschedule or a full refund of the fee at your choice.
• Other individual sessions. For any other paid individual coaching sessions outside of our 1:1 coaching services, payment is required in advance of each session.

6. Session Cancellations & Rescheduling

We understand that life happens. However, to respect both our time, we require:

• A minimum of 24 hours' notice to reschedule or cancel any coaching session.
• Sessions cancelled with less than 24 hours' notice may be forfeited without refund or rescheduling.
• Repeated cancellations or no-shows may result in termination of the coaching relationship.

7. Client Responsibilities

To get the most from your coaching experience, you agree to:

• Attend scheduled sessions on time and prepared to engage fully
• Communicate honestly and openly with your Coach
• Complete any agreed actions or tasks between sessions
• Take responsibility for your own decisions and results
• Notify the Coach of any changes to your contact details

8. Confidentiality

We take confidentiality seriously:

• The content of your coaching sessions will be kept confidential.
• We will not share your personal information with third parties without your consent, except where required by law.
• Confidentiality may be broken if there is a risk of harm to yourself or others, or if required by law.

9. Recording of Sessions

We may record coaching calls for quality assurance, training purposes, or to provide you with a recording for your own reference. By engaging our services, you consent to this recording. If you do not wish to be recorded, please inform us before your session.

10. Testimonials & Case Studies

We may use anonymised testimonials, feedback, or case studies from our coaching work for marketing and promotional purposes. Your identity will be protected unless you provide explicit written consent to be identified.

If you do not wish for your anonymised feedback to be used, please notify us in writing at sarah@relaunchwithsarah.com.

11. Intellectual Property

All materials, resources, frameworks, worksheets, and content provided through our digital downloads, online courses, and 1:1 coaching services are the intellectual property of Relaunch with Sarah.

You may use these materials for your own personal development. You may not reproduce, distribute, sell, or share these materials with third parties without prior written consent.

12. Limitation of Liability

The Coach will endeavour to support you in achieving your goals. However:

• The Coach cannot guarantee specific outcomes or results. Your success depends on many factors, including your own effort and commitment.
• The Coach shall not be liable for any loss or damage (whether financial, emotional, or otherwise) arising from your participation in coaching or your decisions made as a result of coaching.
• You acknowledge that you are solely responsible for your own actions, decisions, and their consequences.

13. Termination

The Coach reserves the right to terminate the coaching relationship at any time if:

• The Client behaves inappropriately or disrespectfully
• The Coach believes the Client would benefit more from professional support outside the scope of coaching (e.g., therapy or medical care)
• There is a conflict of interest
• The Client repeatedly fails to attend or engage with sessions

In such cases, reasonable notice will be given where practicable, and any unused prepaid sessions may be refunded at the Coach's discretion.

14. Force Majeure

The Coach shall not be liable for any failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to illness, bereavement, natural disasters, or technical failures.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. For clients on ongoing programmes, any material changes will be communicated directly.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the coaching relationship shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

These Terms, together with any programme-specific declaration you sign, constitute the entire agreement between you and the Coach. Any variations must be agreed in writing.