Privacy Policy

Last updated: January 2025

This privacy policy explains how Relaunch with Sarah ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

• Identity information: Your name
• Contact information: Your email address and phone number (where provided)
• Technical information: IP address, browser type, and device information collected through cookies and analytics

2. How We Collect Your Information

We collect information when you:

• Sign up for our free resources (such as The Freedom Framework)
• Book a discovery call or coaching session
• Subscribe to our email list
• Contact us via email or social media
• Browse our website (via cookies and analytics)

3. Why We Collect Your Information

We use your personal information for the following purposes:

• To provide our coaching services and fulfil our contract with you
• To send you resources you have requested
• To communicate with you about bookings and services
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your data:

• Consent: When you sign up for our mailing list or download free resources
• Contract: When you purchase our services or book coaching sessions
• Legitimate interests: To improve our services and communicate relevant information to you

5. Third-Party Services

We use trusted third-party services to operate our business. Your data may be processed by:

• HighLevel: Our customer relationship management and booking platform
• Stripe: Our payment processor for secure transactions
• Google Analytics: To analyse website traffic and improve user experience

These providers have their own privacy policies and are required to protect your data in accordance with applicable laws.

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Marketing contacts: Until you unsubscribe or request deletion
• Client records: For 6 years after our business relationship ends (for legal and tax purposes)
• Website analytics: Anonymised data retained for up to 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at sarah@relaunchwithsarah.com.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure, encrypted connections and trusted third-party service providers.

10. International Transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your data, please contact us first at sarah@relaunchwithsarah.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.